Your senior management wants to initiate a major process change in the organization and has...

Improving process is most effective when the users of that process are involved in improving the process. The users of the process know the strengths and weaknesses of the process; they know the type of process changes that can facilitate the use of the process.

Process improvement in most organizations is performed by a team of stakeholders. The stakeholders are those individuals who have a vested interest in improving the process. The organization and operation of the team, is the same as any other team. The preceding section has addressed the team dynamics. They are applicable to process improvement teams.