Testers are often seen as the bearer of unwanted news regarding defects.

Testers are often seen as the bearer of unwanted news regarding defects. What are effective ways to improve the communication and relationship between testers and others?

a)Communicate factual information in a constructive way.

b)Try to understand how the other person feels and why they react the way they do.

c)Always outsource testing activities.

d)Never record information that could be used to apportion blame to an individual or team.