A new testing tool has been selected for an organisation and a pilot project has...

Providing support for the test team using the tool is a key success factor in tool deployment, because it helps to overcome any resistance or difficulties that the test team may face when using the new tool. Support can include training, coaching, mentoring, troubleshooting, and feedback mechanisms13. The other options are not key success factors in tool deployment, but rather in tool selection or evaluation. Option A is related to tool selection, where a cost-benefit ratio can help to justify the investment in a new tool13. Option B is related to tool evaluation, where a pilot project can help to determine whether the expected benefits of the tool can be achieved at reasonable cost13. Option D is also related to tool evaluation, where an assessment of organisational maturity, strengths and weaknesses can help to identify the suitability and readiness of the organisation for using a new tool13.