An organization is working on updating test cases for a particular module of their software.

A configuration management tool is a tool that allows users to manage and control the versions and changes of software artifacts, such as code, documents, test cases, etc. A configuration management tool can help prevent the loss of Sam’s updates by:

Providing a centralized repository where Sam can store and retrieve his test cases and other artifacts

Keeping track of the history and status of each artifact and allowing Sam to compare and revert to previous versions if needed

Supporting collaboration and communication among team members by allowing them to share and access the latest versions of the artifacts

The other tools mentioned in the question are not relevant for this scenario because they do not provide the same functionality or benefits as a configuration management tool. For example:

A. Incident management tool: This tool type allows users to record, track, manage, and report the defects found during testing. It does not help with managing or controlling the versions or changes of test cases or other artifacts.

C. Test execution tool: This tool type allows users to execute test cases automatically or semi-automatically and compare the actual results with the expected results. It does not help with managing or controlling the versions or changes of test cases or other artifacts.

D. Backup tool: This tool type allows users to create copies of data or files and store them in a different location or device for recovery purposes. It does not help with managing or controlling the versions or changes of test cases or other artifacts.

You can find more information about configuration management tools in [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus], Chapter 6, Section 6.4.