A customer has recently changed their phone system from a traditional POTS line to VoIP...

AVIXA CTS-I Question Answer

A customer has recently changed their phone system from a traditional POTS line to VoIP based switch. The new VoIP switch still dials out properly, but no longer hangs up when the far end disconnects. What is most likely the problem?

The on-hook voltage is too high, and the hybrid is set to "loop drop"

The VoIP switch is not configured properly

The far-end disconnect signal is not being received

The hybrid is set to "voice disconnect"

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AVIXA CTS-I Summary

Vendor: AVIXA
Product: CTS-I
Update on: Feb 7, 2026
Questions: 477

Price: $52.5 ~~$149.99~~

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A customer has recently changed their phone system from a traditional POTS line to VoIP...

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