During the installation of an audiovisual system, a client states that they wish to add...

When a client requests an addition to the project that wasn't included in the original scope, such as a videoconferencing system, a Request for Change (RFC) is needed. An RFC formally documents the change in scope, budget, or timeline and ensures that all parties agree to the modifications.

CTS Technology Specialist Reference

The CTS guidelines discuss the use of RFCs to manage scope changes, helping avoid misunderstandings and ensuring all modifications are approved and documented.