One major performance outcome of a digital supply chain transformation is:

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one major performance outcome of a digital supply chain transformation is fewer trade-offs between costs and customer satisfaction1.A digital supply chain transformation is the use of digital technology and digital content to improve supply chain performance2.It enables a flexible matrix of supply chain partners, instead of one upstream and one downstream echelon2.It also enhances information sharing, visibility, decision making, and responsiveness2.By leveraging digital capabilities, a supply chain can achieve higher levels of efficiency, agility, and innovation, while meeting or exceeding customer expectations1.This reduces the need to compromise on either costs or customer satisfaction, and creates a competitive advantage for the supply chain1.

1: https://www.ascm.org/ctsc-ecm/ 2: https://www.hclspdev.com/cdn/ascm2023/files/ctsc_slides/ASCM_CTSC_2023_1.pdf