A company wants to implement business continuity, and the cloud solution architect needs to design...

A service-level agreement (SLA) is a contract or document that defines the level of service and performance expected from a service provider or vendor. A recovery time objective (RTO) is a metric that specifies the maximum acceptable time for restoring a system or service after a disruption or outage. Both SLA and RTO can provide the data to measure business continuity, as they can indicate the availability, reliability, and recoverability of a system or service in case of a failure or disaster. SLA and RTO can also help evaluate the effectiveness and efficiency of the business continuity plan and solution. References: CompTIA Cloud+ Certification Exam Objectives, page 20, section 4.2