Comprehensive and Detailed Explanation From Exact Extract:
One of SRE’s strengths is using software engineering and automation to reduce manual, process-heavy work. This aligns perfectly with ITSM goals around repeatability, compliance, and quality.
The SRE Workbook, section “SRE and ITIL Integration,” explains:
“SRE can complement ITSM by applying automation and engineering practices to reduce manual process load, increase consistency, and meet compliance requirements.”
Examples include:
Automating change processes
Automating incident response flows
Improving configuration consistency
Reducing ticket-driven toil through engineering
Why the other options are incorrect:
A CAB approvals are not governed by error budgets
C Ticket acceleration is not the goal of SRE
D Engineering CMDBs is not the primary mechanism for ITSM alignment
Thus, B is correct.
