The primary dimension affected is Consistency. Consistency evaluates whether equivalent information agrees across datasets, systems, representations, or related attributes when business rules require agreement.
The same customer identifier is represented with conflicting lifecycle statuses at the same time. Each value might individually satisfy its local datatype and permitted-value rules, so both could be valid in isolation. However, unless a legitimate business rule explains the difference, the two representations are inconsistent.
Resolving the issue requires more than choosing one value arbitrarily. The organization must establish the authoritative source for customer status, understand whether the systems apply different definitions of "Active" and "Closed," examine synchronization timing, and trace transformation or integration logic. Metadata should document the business meaning and source authority, while lineage should reveal how status information is propagated.
Master Data Management may also be relevant where customer-state information is shared across multiple operational systems. Governance must determine ownership and conflict-resolution rules.
DAMA's revised Chapter 13 identifies Consistency among the standardized Data Quality dimensions and explicitly strengthens its relationship with Metadata, Reference/Master Data, and Data Integration.
Reference Topics: DAMA-DMBOK2 Chapter 13 — Consistency; Authoritative Sources; Metadata Management; Master Data Management; Data Integration.
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