If a business analyst (BA) asks Questions during the job shadowing with a subject matter...

The Active Observation Approach is used when a business analyst (BA) asks questions during the job shadowing with a subject matter expert. This approach involves the observer interacting with the person performing the task, allowing the BA to ask questions and gain immediate understanding of the process and reasoning behind actions taken during the activity. It is a method that enables the BA to quickly comprehend undocumented processes and the rationale behind the tasks being observed.