A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce...

Vendor: Salesforce
Product: Energy-and-Utilities-Cloud
Update on: Jul 28, 2025
Questions: 75

Salesforce Energy-and-Utilities-Cloud Question Answer

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Confirm customer entitlements for field service appointments.

See a list of all service and work types available in the system.

Accurately confirm and verify customer details.

Check available field service time slots for the week.