How do customers connect to a shared multi-tenant instance on FortiSOAR?

In a multi-tenant FortiSOAR deployment, a Managed Security Service Provider (MSSP) hosts a shared FortiSOAR instance that serves multiple customers. Each customer operates as a separate tenant within the instance, ensuring data isolation and security.

FortiSOAR uses secure network connectivity (VPNs, direct connections, or secure tunnels) between the MSSP’s FortiSOAR manager node and the customer’s devices.

The customer does not need to install additional software or tenant nodes; instead, the MSSP manages multi-tenancy at the platform level.