One of Universal Containers' customers reported that the Technician sent to their site left without...

Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning theTechnician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders. References: https://help.salesforce.com/s/articleView?id=sf.fs_excluded_resources.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_territories.htm &type=5https://help.salesforce.com/s/articleView?id=sf.fs_preferred_resources.htm &type=5