Which command should an Implementation Engineer use to allow Support access to an array?

To enable Pure Storage Support to access the FlashArray for diagnostics, upgrades, or troubleshooting, the correct command ispurearray remoteassist --connect.

Remote Assist (RA):This feature creates a secure, outbound SSH tunnel from the FlashArray to the Pure Storage support infrastructure. It allows support engineers to log in remotely without requiring the customer to open inbound firewall ports or set up a VPN.

Command Syntax:

purearray remoteassist: Running this command without arguments simply displays thecurrent statusof the session (e.g., "connected" or "disconnected") and the port number.

--connect: This is the specific flag (action) required toinitiatethe tunnel.

Workflow:When an Implementation Engineer is on-site and needs assistance (or is handing over for a remote upgrade), they execute this command. The output will confirm "Remote Assist enabled" and provide a session name/port, which the engineer then communicates to the Support team. The session typically stays active for a set duration (default 24 hours) or until manually disconnected (purearray remoteassist --disconnect).