The service director at Ursa Major Solar would like to understand the effect thatService objectives...

the Candidates/Get Candidates action is the appropriate Field Service design. Get Candidates evaluates qualified resources and time slots under the active Scheduling Policy and exposes the relative effect of Service Objectives on the candidate options. This is the appropriate place to inspect objective scoring.

Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.

The alternatives address different parts of the Field Service model. Bulk dispatch and the general Dispatcher Console focus on operational scheduling, while Book Appointment emphasizes bookable slots rather than explaining candidate objective scores.

This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization — Get Candidates; Service Objective scores; Scheduling Policies.