A Client Service Representative (CSR) receives a call from a customer on Saturday.

Salesforce FSL-201 Question Answer

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

Open a Case and inform Customer of weekend service pricing.

Open a Case and send email with new Service Offerings.

Open a Case and a renewal Opportunity for the Sales team.

Open a Case and create a Work Order for the Dispatch Team.

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Salesforce FSL-201 Summary

Vendor: Salesforce
Product: FSL-201
Update on: Jul 26, 2025
Questions: 105

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A Client Service Representative (CSR) receives a call from a customer on Saturday.

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