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A Queue is configured for Standard ACD routing and Disregard skills, next agent for the...

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

A.

Skill

B.

Time since they last handled an ACD interaction

C.

Cost

D.

Department

Genesys GCP-GC-ADM Summary

  • Vendor: Genesys
  • Product: GCP-GC-ADM
  • Update on: Jul 30, 2025
  • Questions: 60
Price: $52.5  $149.99
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