Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set...

[Reference: https://help.mypurecloud.com/articles/agents-interactions-detail-view/, Agents Interactions Detail is a view that can help Eva identify agent performance issues with interactions that set a specific wrap-up code in one or multiple queues. This view shows various metrics and details related to agent interactions, such as queue name, media type, direction, duration, wrap-up code, etc. Eva can filter this view by date range, queue name, media type, and wrap-up code to see the interactions that match her criteria.References: https://help.mypurecloud.com/articles/agents-interactions-detail-view/https://help.mypurecloud.com/articles/filter-views/]