Which of the following is NOT a feature of Genesys Cloud CX contact center?

Human Capital Management is not a feature of Genesys Cloud CX contact center. Human Capital Management is a term that refers to the practices and processes involved in managing human resources in an organization, such as hiring, training, development,compensation, etc. Genesys Cloud CX contact center is a cloud-based solution that provides features and functions for managing customer interactions across multiple channels and devices. Some of the features of Genesys Cloud CX contact center are:

Workforce Management

Quality Management

Automatic Call Distribution

Skill-based Routing

Omnichannel Routing

Analytics and Reporting

Artificial Intelligence

Integrations References: https://www.genesys.com/genesys-cloud/features/contact-center https://www.genesys.com/glossary/human-capital-management