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Which type of call flow is used to create the call route that routes the...

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Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

A.

In-queue Call Flow

B.

Inbound Call Flow

C.

Outbound Call Flow

D.

Secure Call Flow

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  • Vendor: Genesys
  • Product: GCX-ARC
  • Update on: Aug 1, 2025
  • Questions: 60
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TESTED 01 Aug 2025