You are a contact center administrator responsible for managing scripts.

In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.

Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.