An organization wants to use generative AI to create a chatbot that can answer customer...

Prompt chaining (or conversational memory/context management) is the technique used to maintain the conversational context. It involves feeding previous turns of a conversation (or a summary of them) back into the model along with the current user query, allowing the chatbot to " remember " and reference past interactions for coherent and contextually relevant responses, especially crucial for tasks like checking account balances that span multiple turns.

________________________________________