The call center department of a global organization has a high new hire attrition rate.

Comprehensive and Detailed Explanation:

ARealistic Job Preview (RJP)gives candidates abalanced viewof the role, including both positive and challenging aspects. This helps set accurate expectations, leading to:

Better job fit

Reduced turnover

Increased job satisfaction

Especially in high-volume, high-turnover roles like call centers, RJPs help filter out candidates who may struggle with the job’s demands.

GPHR Study Guide Extract – Talent Acquisition and Mobility / Recruitment Strategies:

“Providing realistic job previews reduces early-stage attrition by aligning candidate expectations with the actual work environment. This approach improves quality of hire and employee engagement.”

OJT and peer interviews are onboarding or selection tools, while tours do not address expectation alignment.