Work-order intelligent algorithms include: intelligent classification, intelligent dispatch, similar-case retrieval, and difficult-case identification.

Standard work-order intelligent algorithms mainly coverclassification and dispatch. “Similar-case” is more typically treated ascase retrieval/knowledge-base functionality, not a core algorithm type itself. “Difficult-case identification” also depends heavily on implementation details. Some technical references on intelligent customer-service systems focus on intelligentclassification and routingas the main algorithms and donotclearly list “similar-case” as an algorithm category. Therefore, the taxonomy in the statement is considered inaccurate.