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Which three customer resources, if accessible on a company intranet, directly decrease call volume?

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Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)

A.

Corporate home pages

B.

Frequently asked questions (FAQs)

C.

Work/problem ticket request pages

D.

Knowledge databases

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  • Vendor: HDI
  • Product: HD0-100
  • Update on: Jan 2, 2026
  • Questions: 116
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TESTED 02 Jan 2026