A customer calls with a problem you know they could solve using the Support Centre...

HDI HD0-400 Question Answer

A customer calls with a problem you know they could solve using the Support Centre web site. What is a best practice for encouraging the customer to try self-help?

Ask if they have tried the website and give them the answer.

Respectfully talk them through the self-help process.

Send them an e-mail with a link to the web site.

Tell them that the answer is on the web site and give them the URL.

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HDI HD0-400 Summary

Vendor: HDI
Product: HD0-400
Update on: Oct 28, 2025
Questions: 120

Price: $52.5 ~~$149.99~~

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A customer calls with a problem you know they could solve using the Support Centre...

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