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What factor is most important in determining the priority of an incident?

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What factor is most important in determining the priority of an incident?

A.

The caller emotional state.

B.

The caller connection to the Support Centre.

C.

The incident impact on the Support Centre.

D.

The incident impact on the business.

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  • Vendor: HDI
  • Product: HD0-400
  • Update on: Oct 28, 2025
  • Questions: 120
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TESTED 28 Oct 2025