Active listening is a key skill withinemotional intelligence, especially in workplaces where communication affects trust, morale, and performance. When a manager uses active listening, they are intentionally focusing on the speaker, asking clarifying questions, reflecting back what they heard, noticing tone and body language, and responding with respect. This supportsrecognizing and understanding the emotions of others, which is central to emotional intelligence and to strong social-emotional skills.
In a medical office, employees may experience pressure, time demands, and emotionally sensitive interactions. A manager who actively listens helps staff feel heard and valued, which can reduce stress and conflict. It also improves problem-solving: employees are more likely to share concerns early (workload issues, workflow barriers, interpersonal tension), allowing the manager to address problems before they escalate. Active listening supports psychological safety—people feel they can speak up without being dismissed—leading to better teamwork and a healthier work climate.
The other answer choices are less precise. “Pursuing happiness by working with other employees” is vague and doesn’t describe a specific communication skill. “Meeting needs through self-actualization” relates to personal growth and fulfillment rather than a manager’s interpersonal strategy during conversations. “Becoming optimistic” focuses on expecting positive outcomes, which can be helpful, but it is not what active listening specifically represents. Active listening is most directly tied to building emotional awareness, empathy, and relationship skills—makingboosting emotional intelligencethe best match.
