An IT administrator set the Base DN to the OU containing user accounts but noticed...

The Base DN (Distinguished Name) defines the "starting point" where ClearPass begins searching the Active Directory tree. If an organization stores Users in OU=Users,DC=corp and Computers in OU=Workstations,DC=corp, setting the Base DN specifically to the Users OU prevents ClearPass from seeing any objects in the Workstations OU. To fix this, the administrator should set the Base DN higher in the hierarchy (e.g., DC=corp) and use search filters to find the specific objects.