When configuring a new custom Operator Profile in ClearPass, an administrator needs to ensure that...

Custom Operator Profiles (which define what a Guest administrator can see and do) are mapped to users during their login to the ClearPass Guest/Workflows interface. For a new profile to be active, the administrator must navigate to the Guest Operator Login policy and add a rule that assigns that specific profile based on the user's ClearPass Role. Without this mapping in the login policy, the system will fall back to a default profile or deny access.