A customer experienced a replication network outage during setup of Alletra 6000 arrays.

HP HPE7-J02 Question Answer

A customer experienced a replication network outage during setup of Alletra 6000 arrays. They want to allow HPE support remote root access to troubleshoot once the outage is resolved.

How can this be enabled?

Enable HPE support access in the InfoSight portal.

Access array with SSH login to retrieve ciphertext blob for hpesupport user.

Confirm remote access request in the Data Ops Manager.

Allow access in the local GUI by enabling secure tunnel.

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HP HPE7-J02 Summary

Vendor: HP
Product: HPE7-J02
Update on: Oct 30, 2025
Questions: 50

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A customer experienced a replication network outage during setup of Alletra 6000 arrays.

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