Northern Trail Outfitters (NTO) employees use a customon-premise helpdesk application to request, approve, notify, and...

Salesforce Identity-and-Access-Management-Architect Question Answer

Northern Trail Outfitters (NTO) employees use a customon-premise helpdesk application to request, approve, notify, and track access granted to various on-premises and cloud applications, including Salesforce. Salesforce is currently used to authenticate users.

How should NTO provision Salesforce users as soon as they are approved in the helpdesk application with the approved profiles and permission sets?

Build an integration that performs a remote call-in to the Salesforce SOAP or REST API.

Use a login flow to query the helpdesk to validate user status.

Have the helpdesk initiate an IdP-initiated Just-m-Time provisioning Security Assertion Markup Language flow.

Use Salesforce Connect to integrate with the helpdesk application.

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Product: Identity-and-Access-Management-Architect
Update on: Jul 31, 2025
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Northern Trail Outfitters (NTO) employees use a customon-premise helpdesk application to request, approve, notify, and...

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