Users are complaining that they would like to request access to groups that have recently...

This is a correct troubleshooting step. Enabling Entitlement Requests globally makes entitlement requesting available to the organization, but it does not automatically make every aggregated entitlement available in the Request Center. Individual entitlements must also be marked as requestable.

SailPoint specifically supports managing this setting from the source. An administrator can navigate to Admin > Connections > Sources , select the source, open Entitlement Management > Entitlements , locate the required entitlement, and verify whether it is marked as requestable. The entitlement can then be updated through the applicable Actions menu. SailPoint also exposes requestable status centrally from the Access Model > Entitlements page.

Because the missing access corresponds to recently added directory groups, the administrator should also ensure that an entitlement aggregation has successfully loaded the groups into Identity Security Cloud. If the group exists but is not requestable, users will not receive the expected direct entitlement-request experience.

Therefore, checking the entitlement's Requestable status is a technically appropriate diagnostic action.

Study Guide Reference: Sources — Entitlement Management, Entitlement Aggregation, Requestable Entitlements and Access Request Configuration.

===============