An IdentityNow engineer needs to review logs to diagnose when the secure tunnel fails to...

Yes, reviewing the /home/sailpoint/log/relay.log file can help diagnose issues related to the secure tunnel in SailPoint IdentityNow. The relay.log file captures information about the communication between the IdentityNow Virtual Appliance (VA) and the SailPoint cloud. This secure tunnel is responsible for ensuring encrypted communication, and any issues with establishing or maintaining the connection can often be found in this log.

Key Reference from SailPoint Documentation:

Relay Log for Troubleshooting: The relay.log is the primary log file to review for communication issues between the Virtual Appliance and SailPoint IdentityNow cloud, including secure tunnel failures.