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When should a direct insurer advise a policyholder in writing of its complaints-handling procedure, to...

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When should a direct insurer advise a policyholder in writing of its complaints-handling procedure, to comply with regulatory requirements?

A.

Within 7 days of a complaint being made.

B.

Within 30 days of cover being incepted.

C.

At the time of the sale or immediately afterwards.

D.

At the lime of a claim.

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  • Vendor: CII
  • Product: IF1
  • Update on: Jan 2, 2026
  • Questions: 100
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TESTED 02 Jan 2026