As per CIRO policy, what is a required step after receiving an emailed client complaint...

CIRO requires member firms to have clear complaint handling procedures. The first step after receiving a written or emailed complaint is to acknowledge it in writing. Firms must confirm receipt, explain the complaint process, and provide expected timelines for resolution.

Other steps such as escalation, investigation, and potential arbitration or OBSI involvement may follow, but acknowledgment in writing is the mandatory initial requirement.