Over the course of a couple of weeks and several appointments, Harold was finally able...

Know Your Client (KYC) requirements are ongoing obligations that advisors must fulfill to ensure that they provide suitable recommendations and services to their clients. KYC requirements include collecting and documenting information about the client’s personal and financial situation, investment objectives, risk tolerance, and investment knowledge. KYC requirements also include monitoring and updating the client’s information and investment performance on a regular basis. According to the Mutual Fund Dealers Association of Canada (MFDA), advisors must review the KYC information at least once every 36 months, or more frequently if there are any material changes in the client’s circumstances or needs1. Advisors must also monitor the investment performance of the client’s portfolio and compare it with the client’s expectations and goals. If the investment performance is not satisfactory or consistent with the client’s risk tolerance, advisors must take appropriate actions, such as rebalancing the portfolio, switching funds, or revising the investment strategy2. Therefore, Harold’s responsibility moving forward is to monitor the investment performance of Felicia’s lump sum investment and determine if it is on track to satisfy her financial needs for the next 5 years. He must also review her KYC information at least once every 36 months, or sooner if there are any changes in her situation or objectives. References:

MFDA Bulletin #0756-P - Know-Your-Client and Suitability1

MFDA Bulletin #0760-P - Monitoring of Investment Performance2