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The balanced scorecard approach differs from traditional performance measurement approaches because it adds which of...

The balanced scorecard approach differs from traditional performance measurement approaches because it adds which of the following measures?

1) Financial measures

2) Internal business process measures.

3) Client satisfaction measures

4) Innovation and learning measures

A.

1 only.

B.

2 and 4 only.

C.

3 and 4 only.

D.

2, 3, and 4 only

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