According to IIA guidance, which of the following steps are most important for an internal...

When evaluating social and environmental impact on the local community, internal audit should determine whether previous incidents were reported, managed, and resolved, and whether reporting is transparent. Prior incidents reveal how management handles actual community impact, complaints, environmental events, safety issues, or reputational concerns. Transparency in reporting is critical because stakeholders need reliable information about social and environmental performance. A business contingency plan may be relevant to continuity but is not the most important community-impact evaluation step. Cost-benefit analysis of related projects may support investment decisions, but it does not directly show whether community impact is responsibly managed. Internal audit should focus on accountability, incident management, stakeholder communication, and reporting credibility. Therefore, Option A is correct.