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A customer service representative for a bank is on the phone with a prospect and...

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

A.

The agent uses a customized next best offer widget powered by the interaction studioconnector

B.

Leverage service cloud to inform IS in real-time

C.

Use machine learning to serve product/ content recommendations inemail sent by your ESP

D.

Manually sync data from Interaction studio to service cloud

Salesforce Interaction-Studio-Accredited-Professional Summary

  • Vendor: Salesforce
  • Product: Interaction-Studio-Accredited-Professional
  • Update on: Aug 13, 2025
  • Questions: 73
Price: $52.5  $149.99
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