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One of the conflict resolution techniques is toning down.

One of the conflict resolution techniques is toning down. How is the conflict managed in that case?

A.

Following negotiations, each party makes concessions in order to reach a common agreement.

B.

The audit team leader uses their authority to solve the conflict.

C.

The points of agreement are emphasized and the points of disagreement are put into perspective.

PECB ISO-9001-Lead-Auditor Summary

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  • Product: ISO-9001-Lead-Auditor
  • Update on: Jul 21, 2025
  • Questions: 217
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