Scenario 4:TD Advertising is a print management company based in Chicago.

PECB ISO-9001-Lead-Auditor Question Answer

Scenario 4:

TD Advertising is a print management company based in Chicago. The company offers design services, digital printing, storage, and distribution. As TD expanded, its management recognized that success depended on adopting new technologies and improving quality.

To ensure customer satisfaction and quality improvement, the company decided to pursue ISO 9001 certification.

After implementing the QMS, TD hired a well-known certification body for an audit. Anne Key was appointed as the audit team leader. She received a document listing the audit team members, audit scope, criteria, duration, and audit engagement limits.

Anne reviewed the document and approved the audit mandate. The certification body and TD’s top management signed the certification agreement.

Before contacting TD, Anne reviewed the audit scope and noticed that TD made changes to it due to the adoption of new printing equipment. However, Anne disagreed with the changes, stating they would affect the audit timeline. She considered withdrawing from the audit.

How do you assess the situation presented in the last paragraph of scenario 4?

Anne cannot withdraw from the audit once the audit mandate is accepted.

TD cannot make any change to the audit scope once it has been defined.

TD should have agreed with the certification body and Anne about any change in the audit scope.

Anne has full authority to reject any scope changes, even if TD and the certification body agree.