ISO 9001:2015 clearly distinguishes between management review inputs and management review outputs.
Relevant ISO 9001 requirement
Clause 9.3.2 – Management review inputsManagement review shall consider information on, among other things:
customer satisfaction and feedback from relevant interested parties;
the extent to which quality objectives have been met;
the effectiveness of actions taken to address risks and opportunities.
Explanation of the correct answers:
B. Updates to the risk register
This represents information on risks and opportunities and the effectiveness of actions taken to address them, which is an explicit management review input under Clause 9.3.2.
C. Positive and negative customer comments
Customer feedback is a direct input to management review, supporting evaluation of customer satisfaction, as required by Clause 9.3.2 and Clause 9.1.2.
D. Report of performance of quality objectives in the last year
This provides evidence of the extent to which quality objectives have been met, which is a mandatory management review input under Clause 9.3.2.
Explanation of why the other options are not inputs:
A. Revisions required to the quality system documentationThese are typically outputs of management review (decisions on changes to the QMS), not inputs.
E. Procurement of a laser measuring toolThis is a specific operational or resource decision, not a required management review input.
F. Actions for quality system improvementActions for improvement are management review outputs, covered under Clause 9.3.3, not inputs.
ISO-aligned conclusion:
Management review inputs are performance data and information used by top management to make decisions. In this scenario, the correct input audit evidence is:
updates to risks and opportunities,
customer feedback, and
performance against quality objectives.
