You are auditing an organisation that has been certificated to ISO 9001 for ten years.

You are auditing an organisation that has been certificated to ISO 9001 for ten years. The organisation is a privately-owned, multi-site car tyre fitting

organisation. You are auditing one of the sites. You are auditing the car tyre fitting service. You are interviewing the Site Manager (SM).

You: " Would you explain the car tyre fitting service? "

SM: " Of course. Customers typically call us by phone with their requirements. We ask them what they want. We check whether we have the tyres

they need in stock. If we don ' t have the tyres in stock, we contact our supplier to confirm when they would be able to supply the tyres. We then

determine the cost. We then check what availability we have in our busy schedule to fit the new tyres. We then inform the customer with details of

cost and when we can fit the tyres. If the customer is happy to proceed with the booking, we update our Work Schedule. The same process applies

for customers who walk into our office and for online requests. "

You: " What information do you retain should there be a defect reported by a manufacturer of tyres that you have fitted? "

SM: " We maintain records of customer names, addresses and contact phone numbers. We maintain a record of the type of tyre fitted and the tyre

manufacturers batch information. We also maintain a record of the registration numbers of the vehicles we have fitted tyres to. All records are in our

Work Schedule. "

Which two of the following options you would take to enable you to gather further audit evidence to validate what the Site Manager

has told you?