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You work as an external quality consultant for an organisation, “ABC”, which provides packaged food...

You work as an external quality consultant for an organisation, “ABC”, which provides packaged food to the public. You are asked to lead a team (you as the leader and two other auditors) to audit an external provider, “XYZ”, which provides packaging materials to “ABC”. It is 4 pm, and the closing meeting was scheduled for 5 pm.

You, as the audit team leader, audited Top Management. You explain to the audit team that you identified two non-conformities:

a. There is no documented information on the results of Top Management Reviews, as required in clause 9.3 of ISO 9001:2015.

b. There is no evidence of Top Management commitment as required in clause 5.1 of ISO 9001:2015 (e.g., not ensuring the availability of resources to operate the QMS, not ensuring the establishment of objectives).

All agreed to present these two non-conformities, graded as major.

As the audit team leader, select the best option on how to handle the closing meeting.

A.

Ask the General Manager to have a private conversation in which you present the non-conformities only to him because of their sensitive nature.

B.

Present the non-conformities and analyse how to overcome this situation with the auditee.

C.

Present the non-conformities and inform them that the report will be sent within ten working days, close the meeting and leave the site.

D.

Present the non-conformities and inform them that you will recommend “ABC” to remove “XYZ” from the approved external providers list.

PECB ISO-9001-Lead-Auditor Summary

  • Vendor: PECB
  • Product: ISO-9001-Lead-Auditor
  • Update on: Jul 6, 2026
  • Questions: 267
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