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What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A.

ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

B.

ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

C.

An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

D.

It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

PECB ISO-IEC-20000-Foundation Summary

  • Vendor: PECB
  • Product: ISO-IEC-20000-Foundation
  • Update on: Jul 22, 2025
  • Questions: 53
Price: $52.5  $149.99
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