Identify the missing word(s) in the following sentence.

Clause 6.1.1 (Planning) states:

“The organization shall plan:

d) actions to address these risks and opportunities; and

e) how to:

integrate and implement the actions into its ISMS processes; and

evaluate the effectiveness of these actions.”

This confirms the missing words are“evaluate the effectiveness of”. Communication (A), applying resources (B), and improving effectiveness (C) are important concepts elsewhere but not the direct requirement stated in this clause.