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Identify the missing word in the following sentence.

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Identify the missing word in the following sentence.

A known error is a problem that has been [?] and has not been resolved.

A.

closed

B.

logged

C.

analysed

D.

escalated

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Identify the missing word in the following sentence.
Which activity captures the demand for incident resolution and service requests?
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TESTED 04 Nov 2025