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What are the MOST important skills required by service desk staff?

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What are the MOST important skills required by service desk staff?

A.

Incident analysis skills

B.

Technical skills

C.

Problem resolution skills

D.

Supplier management skills

ITIL ITIL-4-Foundation View All Questions

ITIL ITIL-4-Foundation Summary

  • Vendor: ITIL
  • Product: ITIL-4-Foundation
  • Update on: Sep 16, 2025
  • Questions: 542
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Which competencies are required by the 'service level management' practice?
Which is considered by the ‘partners and suppliers’ dimension?
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TESTED 16 Sep 2025